Vox Sciences: not cool

by James Whatley on 28th September 2010

  Comment Icon20

Dan Lane looked over the VoxSciences service just over a year ago and signed off his review with ‘Overall this looks very promising’.

Right now, many would disagree.

Earlier today I, along with (I would guess) a fair few thousand of others, received this SMS from Vox Sciences -

Not cool

Looks like spam, smells like spam...

Obviously what with all the troubles that the (now Nuance-owned) voice-to-text company, SpinVox, went through last year, someone there obviously thought it would be a good idea to sell their entire UK database of numbers.

Worse still, someone at VoxSciences thought it would be an even better idea to spam each of these numbers in an attempt to build their user base.

While Twitter is obviously not the be all and end all of civilised society, it’s safe to say that a quick search for ‘SpinVox‘ or ‘VoxSciences‘ reveals a LOT of very unhappy people.

Dear VoxSciences, users don’t like spam.  Neither do ex-SpinVox employees.

Thanks,

James

Did you get a message? Please feel free to vent in the comments below…

  • http://twitter.com/jopkins Jonathan Hopkins

    VOX defaults to ‘Cox’ with the predictive text on iPhone . . . irony?

  • http://twitter.com/matthewbloch Matthew Bloch

    Yes, slimey at both ends. I just got spammed.

  • http://twitter.com/Jamiec Jamie Coomber

    Massive Vox Sciences fail. May you burn in hell or at the very least, learn a valuable lesson from all the shit that’s coming to a fan near you..

  • http://twitter.com/cmnee Chris Nee

    You can add a tick for me. Not sure how this was ever deemed a smart move.

  • http://twitter.com/cmnee Chris Nee

    You can add a tick for me. Not sure how this was ever deemed a smart move.

  • http://www.nuxnix.com nuxnix

    Yep I got one. Nothing more likely to make me NEVER EVER buy a product than spamming me by SMS – so rude

  • Anonymous

    Isn’t this illegal, now, or at least against industry regulations?

  • http://phreadz.com kosso

    Cheeky buggers!!I just got it too: http://www.flickr.com/photos/camoby/5032836845/

  • http://www.jim-newton.net Jim Newton

    I got my SPAM today too. Are there any links between the old SpinVox and Vox Sciences? It’s such a shame as I value the voicemail-to-text service but it seems the companies that try to run it can’t spell the word ‘reputation’. I suspect the business model requires volume and this may have been the last resort in pursuit of custom – but surely doomed to backfire.

  • http://www.spinvox.com Matt Heath

    Disastrous idea for both sides. Though sadly it no longer surprises me.

    • http://twitter.com/xtrarich Richard Cohen

      Hi Matt, when you click on your name, you go to Nuance (SpinVox) website. Is that your intention?

      • Matt Heath

        Show’s how long it is since I used Disqus; still had a link to the SpinVox website from when I used to work there which it seems Nuance has switched over to their site recently. Thanks for pointing it out though, changed it now.

  • http://shkspr.mobi/ TerenceEden

    Interesting. I’m an ex-SV customer and I haven’t received one. Yet.
    I was one of the first to receive a “Spinvox are closing” SMS – so I wonder if they had different “classes” of customers.

    Incidentally, I’m using https://www.ribbit.com/ for my Voicemail – Text conversion needs.

  • http://twitter.com/xtrarich Richard Cohen

    Well said, James. Me thinks its all pretty shameful. Let’s hope the evil-doers have more scruples in guarding all the voice content that voice message depositors unknowingly gave up to SpinVox.

  • http://mediaczar.com/blog mediaczar

    Fair enough — poorly executed, considering the privacy hoohah that surrounded SpinVox’s demise. Privacy is one of those issues that people are only too ready to complain about publicly. Thanks to Twitter (and the comments on this list and Charles’s blog post) I now have the names and some contact details of >200 people who used to be SpinVox customers…

    Suspect that agreements about personal data from privacy statements go out the window when there’s a buy out. Would be interested to know.

    • http://benjam.in Ben Smith

      How did you collect those details?

      • http://mediaczar.com/blog mediaczar

        Was intended a joke, but working on the (fairly sound) premise that anyone who cares about the old SpinVox contact database being shared is a former SpinVox customer, and not simply a concerned citizen, all you need do is search the comment streams on Whatley and Arthur’s posts, and Twitter for people complaining that they’ve been spammed. Pretty specific. Facetious, but hardly rocket science.

        • http://benjam.in Ben Smith

          Fair point!

  • http://benjam.in Ben Smith

    How did you collect those details?

  • Anonymous

    I think that everyone who received this text message has the right to be upset with SpinVox. They sold everyone’s numbers out in order to further their profit by advertising through this text message. It should be illegal for VoxSciences to spam potential customers this way. Cell phone numbers are private. Only yourself, your cell phone provider, and your friends that you give your number to should have access to your phone number. It is a breach of privacy to give away your cell phone numbers. They have violated your personal business. It is no different than your doctor giving away your home address to one of their friends so they can solicit their business at your home. It is morally incorrect of SpinVox to do this to you. They should be punished for this wrongful action.

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