You are not the (phone manufacturer’s) customer

by Ben Smith on 22nd October 2010

Dameon Welch-Abernathy (aka ‘Phoneboy‘) issues a timely reminder

In most countries, the operator represents a larger percentage of overall sales than the individual customers who purchase a given device “unlocked, unbranded.” In North America, roughly 90% of the handsets are sold through an operator channel.

When faced with those kinds of economics, it’s no wonder that most phones sold through operator channels are “different” from the generic variants sold outside of the operator channels. It also explains why the handset makers are content to ruin perfectly good handsets by loading operator crapware on them. They are only satisfying their customers.

Perhaps this might shed some of the odd-looking behaviours of some of the phone manufacturers in a different light…

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