by Ben Smith 23rd February 2010 
Sometimes smart people do dumb things… and we should forgive them. No one’s perfect.
But sometime smart people use their smartness to mislead and scare a lot of people in a polished but mis-guided attention-seeking stunt and then they deserved to get hit with a tidal-wave of vitriol.
This post started life on Friday as a long [...]
Read More » by Ben Smith 18th February 2010 
Nokia. Say what you like about their phones and software (and indeed we do), plenty of people like them and they can’t all be wrong… (can they?)
Their customer service, however, often leaves a lot to be desired – we’ve covered it before at length. So here for your guffawing pleasure is their response to Richard [...]
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