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Customers

You are not the (phone manufacturer’s) customer

by Ben Smith 22nd October 2010

Dameon Welch-Abernathy (aka ‘Phoneboy‘) issues a timely reminder… In most countries, the operator represents a larger percentage of overall sales than the individual customers who purchase a given device “unlocked, unbranded.” In North America, roughly 90% of the handsets are sold through an operator channel. When faced with those kinds of economics, it’s no wonder that […]

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