Vodafone pay as you go is down for the weekend

by Dan Lane on 5th September 2009

  Comment Icon19

We’re hearing that Vodafone UK’s pay as you go top-up service has been completely unavailable since some time yesterday and that the fault most likely won’t be rectified until at least midday tomorrow.

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Vodafone (not) Live!

While those with sufficient credit won’t notice the outage anyone planning on topping up their credit will be left unable to top-up. It’s not just the automated system either, we were told that neither call centre or in-store staff are able to do anything to help credit-less customers.

While credit is not required for calling the emergency services it is required for teens to call their parents for that all important parental taxi service as well as more traditional non-999 emergency services such as vehicle breakdown recovery.

Tagged as: fail, outage, vodafone

  • Pingback: Was Vodafone’s PAYG Outage in Bad Faith? | exp?nere

  • http://shkspr.mobi/ TerenceEden

    (I work for Vodafone, but not Vodafone UK, nor their billing department. I don’t speak for them. All opinions are my own.)

    Vodafone UK do offer an IOU service. When you’re out of PAYT credit, you call 468 for free and they give you £2 credit. I’m not sure if this was affected during the failure. Be pretty awful if it was.

    Of course, there’s a 30p charge when you pay back on your next top-up, but it’s pretty handy if you’re reliant on dad’s taxi and have spend your money texting your mates.

  • Anonymous

    you work for vodafone-when is payg top up going to be online.i bought my phone saturday morning at 11am.now its monday morning at 10-50 am and still my credit is not on -top up line is off line -my internet is not working

  • Anonymous

    now its 1.08pm and its still off line???? come on answers vodafone!

  • Anonymous

    3.12pm still of line

  • http://shkspr.mobi/ TerenceEden

    Hi Andy,

    As I said in my post, I don’t work for Vodafone UK. I don’t have any special knowledge about the PAYT service outage.

    I suggest you call customer services on 191, ask a question in the forums (http://forum.vodafone.co.uk/index.php?act=idx) or visit a store.

    Sorry I can’t be of more help.

    T

  • http://benjam.in Ben Smith

    A message on Twittter from Vodafone web relations: VodafoneUK: If you’re referring to TopUp probs then we believe it’s been sorted.If you’re still having probs email [email protected]

  • http://shkspr.mobi/ TerenceEden

    (I work for Vodafone, but not Vodafone UK, nor their billing department. I don't speak for them. All opinions are my own.)Vodafone UK do offer an IOU service. When you're out of PAYT credit, you call 468 for free and they give you £2 credit. I'm not sure if this was affected during the failure. Be pretty awful if it was.Of course, there's a 30p charge when you pay back on your next top-up, but it's pretty handy if you're reliant on dad's taxi and have spend your money texting your mates.

  • http://shkspr.mobi/ TerenceEden

    (I work for Vodafone, but not Vodafone UK, nor their billing department. I don't speak for them. All opinions are my own.)

    Vodafone UK do offer an IOU service. When you're out of PAYT credit, you call 468 for free and they give you £2 credit. I'm not sure if this was affected during the failure. Be pretty awful if it was.

    Of course, there's a 30p charge when you pay back on your next top-up, but it's pretty handy if you're reliant on dad's taxi and have spend your money texting your mates.

  • andymaxi

    you work for vodafone-when is payg top up going to be online.i bought my phone saturday morning at 11am.now its monday morning at 10-50 am and still my credit is not on -top up line is off line -my internet is not working

  • andymaxi

    you work for vodafone-when is payg top up going to be online.i bought my phone saturday morning at 11am.now its monday morning at 10-50 am and still my credit is not on -top up line is off line -my internet is not working

  • andymaxi

    now its 1.08pm and its still off line???? come on answers vodafone!

  • andymaxi

    now its 1.08pm and its still off line???? come on answers vodafone!

  • andymaxi

    3.12pm still of line

  • andymaxi

    3.12pm still of line

  • http://shkspr.mobi/ TerenceEden

    Hi Andy,As I said in my post, I don't work for Vodafone UK. I don't have any special knowledge about the PAYT service outage.I suggest you call customer services on 191, ask a question in the forums (http://forum.vodafone.co.uk/index.php?act=idx) or visit a store.Sorry I can't be of more help.T

  • http://shkspr.mobi/ TerenceEden

    Hi Andy,

    As I said in my post, I don't work for Vodafone UK. I don't have any special knowledge about the PAYT service outage.

    I suggest you call customer services on 191, ask a question in the forums (http://forum.vodafone.co.uk/index.php?act=idx) or visit a store.

    Sorry I can't be of more help.

    T

  • http://benjam.in Ben Smith

    A message on Twittter from Vodafone web relations: VodafoneUK: If you're referring to TopUp probs then we believe it's been sorted.If you're still having probs email [email protected]

  • http://benjam.in Ben Smith

    A message on Twittter from Vodafone web relations: VodafoneUK: If you're referring to TopUp probs then we believe it's been sorted.If you're still having probs email [email protected]

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